FAQs
How can I make a purchase on your online store?
To make a purchase on our online store, simply follow these steps:
1. Browse our catalog and select the products you wish to buy.
2. Add the products to your shopping cart.
3. Go to the shopping cart and follow the instructions to complete the purchase.
4. Select the payment method and provide the necessary information.
5. Confirm your order, and you will receive a confirmation via email.
What payment methods do you accept?
We accept the following payment methods: credit cards (Visa, MasterCard, American Express, Discover, Diners Club, Bancontact, iDEAL), Shop Pay, PayPal, Apple Pay, Google Pay, Meta Pay and Amazon Pay.
What are the approximate delivery times?
Delivery times vary depending on the location and the selected shipping method. Typically, orders within the country are delivered within 2-5 business days.
What is your return and exchange policy?
For detailed information about our return and exchange policy, we invite you to visit our "Return Policies" page on our website.
Do you offer international shipping?
Not at the moment, but we are working on it. Thanks for your patience!
What is the cost of shipping?
The shipping cost varies depending on the shipping method you choose:
1. Standard (free on purchases over $100)
2. Express ($8 or more depending on your location).
You can view the estimated cost during the checkout process before confirming your order.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number that you can use to track the status of your shipment.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us through our customer service as soon as possible. We will be happy to resolve the issue.
Do you offer discounts or special promotions?
Yes, we regularly offer discounts and special promotions. We recommend subscribing to our newsletter to receive notifications about exclusive offers.