Refund policy

We hope you love these products as much as we do!

In case it isn't, our return process is super easy!

How do I make a return?

You have a maximum of 15 days after purchasing the product to make a return, packages that exceed that time will not be accepted

You can return the items only if they are damaged due to lack of care by the transport company, due to an error when ordering it or due to an error in the shipment, the gshipping costs  will be deducted from the refund $7.99

How todo it?

To be eligible for a return, your item must be in the same condition you received it, unworn and unworn, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at info@julietthairstudio.com. Please note that returns must be sent to the following address: 65 West Main Street, Rockaway, New Jersey

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@julietthairstudio.com

Non-returnable:

Empty or semi-empty products, rfree gifts will not be returned or exchanged

Important!

Please ship to the address that will be provided on the return label

Be sure not to include products that were not purchased on the Juliet Hair Studio website. We will not be responsible for shipping back

If you return a product that does not qualify within the policy we reserve the right to charge a 20% restocking fee

Refund!

For products returned according to the policy we will process with 7 business days after receiving the package and the return will be made to the same payment method with which the purchase was made

The original shipping costs will not be refunded. Thank you for understanding us